Brett D 1.0

A tech spent 50 minutes evaluating my non functioning HVAC unit. My system was flat and had lost all of its refrigerant. He told me he needed to return to complete a leak test; then he said "Hang on let me do a quick check to see if its obvious." I said ..."Great, thanks!" He gets a hand held detector and after 10 minutes he finds the leak. He spent 15 minutes in the driveway submitting his findings so that the office could get me an estimate. I get the invoice for the diagnosis: $117 Diagnosis Fee, $8 gas surcharge, $227 for Leak Detection. $117 is fair, $8 is tacky but whatever, however $227 for 10 minutes of leak detection is insane. I called Sean (service manager) and explained that I did not think this was reasonable for leak detection. He told me that this leak detector was an expensive $500 piece of equipment and that this fee was very fair. I explained that I never authorized a $227 leak detection fee; particularly for 10 minutes of time. This equates to $1,362 per hour for leak detection services. I could literally almost buy 3 of these leak detectors for 1 hour worth of work. I asked if he would prorate it given the short time it was used and he said he may consider that in the future but the best he could do for me was discount the leak detection $50. So now the leak detection fee is $180 for 10 minutes or $1,080 per hour. If you think this is fair and reasonable, then this is the place for you. Personally, I think is disgraceful, unauthorized price gouging.Read More...

Thomas Molina 5.0

RA Hoy is the most responsive HVAC Co. on the OBX. They've serviced my business twice, quickly, when I needed them. I'm no professional but it appears to be good work. No issues yet with the new system. David Butler walked me thru my options and was ...helpful in making an informed decision. So far, I'm happy with my the decision to patronize their service. Middle of summer Hot as Hades with no air Hoy to the rescue. -Haiku TomRead More...

Larry Goff 5.0

Peter B 3.0

I PAID FOR THE PLAN IN JAN 2022, BUT THEY HAVE NOT DONE AN INSPECTION YET.

Leslie Hewitt 5.0

Susan Carman 5.0

During the last dog days of summer I had the misfortune of having my geothermal hvac system stop working . I called Ra Hoy and they quickly responded and sent my tech Jeff Walton out to check it out. Thinking it was a different problem with the system ...Jeff quickly realized it was my well that had run dry. Going beyond his requirements he found me the name of a well driller to help me. Realizing that it was going to take a bit of time to get it repaired he arranged to have some wall units installed in my home. I was able to sleep at night and relieve my dog from endless panting. I can’t thank Jeff Walton and Ra Hoy enough for providing this kind of service. We are fortunate to have a company of this quality on the outer banks. I highly recommend them for all your hvac needs even the complicated ones. Susan Carman. Southern ShoresRead More...

sally newport 1.0

I wish I could give more stars ., Iwish I had the positive experience I had when Scott came to fix old system, but I replaced my whole hvac system and have had nothing but serious issues since. Mold, excessive moisture, supposedly due to damaged ducts ...during install, which I just learned caused joist tape to separate, water dripping from top floor registers, excessive water in pan as well as on unit which, is covered in water, this is after third repair and forth our fifth visit. During mold restoration, decon dripped out of return all over wood floors, and after several "repairs" and email from Doug staying someone would be out asap, it's now after 2 pm , no communication, nothing fixed. I loved my house, now I don't even want to step foot in there. Please make this right.Read More...

Jim Hughes 5.0

Jason Summerton 5.0

Professional from start to finish. The new install techs (Caleb & Ron) were incredibly professional, hard working, and well mannered. Jobsite was immaculate, attention to detail was on point. Best start to finish experience I have had for HVAC.

John Morley 5.0

An actual person answered my phone call. They were prompt and explained exactly what was the problem. Excellent customer service. I would highly recommend this company.

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