Heat Pump Installation and Repair in Kitty Hawk and Outer Banks, NC
When one system handles both your heating and cooling, you want to know it can keep up no matter what the weather is doing.
R.A. Hoy installs and repairs heat pumps for homeowners throughout the Outer Banks. Heat pumps are a natural fit for our coastal climate because they can cool your home through our long, hot summers and switch directions to provide heat when temperatures drop in the winter.
If you’re replacing your system, we’ll look at your home’s square footage, insulation, window exposure, and heating and cooling needs before recommending equipment. Getting the size right matters. A system that’s properly matched to your home can keep you more comfortable without running harder or longer than it needs to.
If your current heat pump is giving you trouble, whether it’s struggling on a cold morning or blowing warm air when you need AC, we’ll help figure out what’s going on and get it back on track. Reach out to schedule heat pump service anywhere in the Outer Banks. We’ll take a look at what’s going on, talk through your options, and help you find the right next step. And if your heating or cooling goes out unexpectedly, we offer 24/7 availability for HVAC emergencies.
or speak with an expert!
(252) 216-4058 Call NowSame Day Appointments Available by Phone

Heat Pump Installation
A new heat pump isn’t something you want to choose based on square footage alone.
We’ll look at the bigger picture, including your home’s layout, insulation, windows, and overall heating and cooling needs. From there, we’ll help you choose a system that’s properly sized for your home.
That sizing makes a difference. A heat pump that’s too small may run constantly trying to keep up, while an oversized system can cycle on and off more than it should. We’ll make sure your new system is set up to handle both sides of Outer Banks weather.
Heat Pump Inspection & Repair
Heat pump problems don’t always start with the system completely shutting down.
Maybe your home isn’t getting as cool as it used to. Maybe the system keeps turning on and off, or you’re noticing something doesn’t sound quite right. Issues like refrigerant leaks, worn contactors, and defrost cycle problems can all affect how well your heat pump performs.
Our technicians will diagnose the issue on-site, explain what we find, and talk you through the repair. And because we carry common parts with us, many heat pump repairs can be completed during the same visit.
Straightforward Answers About Your System
When something goes wrong with your heat pump, you shouldn’t have to guess how serious the problem is.
We’ll explain what we found, what it means for your system, and whether it’s something that needs attention now or can reasonably wait. That way, you have the information you need to make the right call for your home and budget.
Comfort That Works Both Ways
Your heat pump has a lot to handle on the Outer Banks. It needs to keep your home cool through months of hot weather and then turn around and provide heat when winter arrives.
Regular maintenance can help it do both. Keeping up with seasonal service helps catch wear and small problems early while giving your system the best chance to keep running efficiently year after year.

Heating excellence guaranteed.
And Dozens More
Qualified for All Major Makes and Models
Our team of expert technicians is trained to handle all makes and models of major brands with precision and care. From routine maintenance to complex repairs, we ensure top-notch service for all.
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Ensure optimal efficiency of all your systems
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Lower your utility costs with energy efficiency
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Extend your system’s lifespan through regular maintenance
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Keep you and your family comfortable and safe during all seasons
FAQs
How is a heat pump different from a furnace or traditional air conditioner?
The biggest difference is that a heat pump can both heat and cool your home.
A furnace creates heat by burning fuel, while a traditional air conditioner only cools. A heat pump uses refrigerant to move heat from one place to another. In the summer, it moves heat out of your home. In the winter, it reverses direction and pulls heat from the outdoor air to warm your home.
That means one system can handle both jobs throughout the year.
Will a heat pump keep my home warm enough during an Outer Banks cold snap?
For most Outer Banks winters, yes.
When temperatures get especially cold, many heat pumps use backup electric heat to help keep your home comfortable. That’s a normal part of how the system operates.
If your heat pump is running along with the backup heat and your home still can’t reach the temperature you’ve set, that’s a good sign something may need to be checked.
How long does a heat pump typically last?
With regular maintenance, most heat pumps last around 12 to 15 years, and some can last longer.
Because your heat pump handles both heating and cooling, it gets plenty of use throughout the year. Staying on top of maintenance can help reduce unnecessary wear, catch problems earlier, and give your system the best chance of reaching its expected lifespan.

Need a Maintenance Plan?
- 15% discount on service repairs
- Improved system performance and energy efficiency
- Prolonged lifespan of HVAC and IAQ equipment
- Reduced potential for costly breakdowns and repairs
- Enhanced indoor air quality for a healthier environment
- Priority scheduling and prompt service when needed
- Savings with preventive maintenance & discounted repairs

Financing Available
Financing plans bring value and benefits to homeowners. By opting for a financing option, you can tackle necessary repairs or upgrades without draining your savings or delaying important projects.
Financing is subject to credit approval.
Here are some key advantages:
- Budget-Friendly
- Access to Quality Services
- Timely Repairs
- Flexibility
- Increase Home Value
- Emergency Protection
Keep your home safe and comfortable with a finance plan. Always assess terms and interest rates to find the best one for your needs. A professional can help you make an informed decision.
Learn MoreWayne DeVantier
Awesome service. Technician was on time and very professional. I've never had a tech take pictures/video of my air handlers and outside HVAC systems and show me how they looked. He went over differential temperatures and reassured me my system was in good shape. I've used R.A. Hoy for 23 years and never have been disappointed! Keep up the great work.
Susan Bower
We've used Hoy for over 8 years and have never been disappointed in their service. Our heat pump has lasted longer than others that were serviced by other companies, and we live on the water!
Brandan E
Have called R.A. Hoy numerous times through the years. They are always punctual and knowledgeable. Today they installed an all new heat pump and air handler at my place and did a great job.
Serving the communities in the Outer Banks for over 40 years
Serving the renowned Outer Banks since 1979, RA Hoy Heating & Air Conditioning stands as a trusted name in HVAC services. With a commitment to excellence and cutting-edge technology, they serve as a frontrunner on the North Carolina coast. Boasting a highly trained team, advanced service systems, and a full-service approach, RA Hoy ensures prompt, efficient service year-round. As a distinguished Trane Authorized Comfort Specialist Dealer™, their credibility shines through Energy Savings Maintenance Agreements and a long-standing reputation for customer satisfaction.
Are you a commercial customer outside the Outer Banks area?
Give us a call, and we’ll see what we can do to set you up with our qualified technicians.
or speak with an expert!
(252) 216-4058 Call NowSame Day Appointments Available by Phone















